Terms

PRIVACY POLICY

This privacy policy sets out how Eye Cafe uses and protects any information that you give Eye Cafe when you use this website.


Eye Cafe is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.


Eye Cafe may change this policy from time to time by updating this page. We advise customers to read the policy from time to time to ensure they are aware of the latest policy provisions.


We may collect the following information:

 

  • your name  
  • your contact information including email address
  • demographic information such as address details for delivery purposes
  • IP-address information for marketing purposes.

 

What we do with the information we gather:

We require this information for internal record keeping, to understand your needs and provide you with a better service and to make your online shopping experience easier.


We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.


From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.


SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.


If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Access to your own information


Once you have submitted your information, it is protected by a password chosen by you. You remain responsible for your password and it must not be given to anyone else. Only by entering your e-mail address and your password, will you be able to access your personal information. Your password is encrypted and cannot be viewed by anyone, including us.


Accuracy of information


It is important that the information we have about you is accurate and up to date. Your information can be updated online and we cannot be liable for any information which is inaccurate and/or obsolete.


E-MAIL

To ensure that we give you the best service, you may receive e-mails from us from time to time, telling you about promotions, special offers or other interesting events. If you do not want to receive this information, you must kindly indicate this to us by updating your personal details on our website.


RETURNS AND REFUNDS

Warranty

Our frames and lenses carry a one-year guarantee against any factory defects.  Please contact support@eyecafe.co.za to arrange a replacement set.


Customer Satisfaction Guarantee

If you are not completely satisfied with your pair of glasses, you can contact us within 30 days and we will gladly arrange for a collection and a full refund.  Contact support@eyecafe.co.za for assistance.


Refund and Collection Process

The spectacles will be collected from the address, specified by the customer, free of charge in the case where the customer is not 100% satisfied.  The glasses will be inspected upon return to ensure that it is still in its original condition, to qualify for a full refund.  The client would not be liable for any damages caused by the courier company.   The refund will be processed within 48 hours of receipt at the Eye Café offices, but may only reflect a few business days later in customer’s account.



SECURITY

The method of interacting with clients may chance, but trust will always remain a critical requirement for business to have the right to do business.  Our online payment methods ensure the highest level of security in the industry to create a safe shopping experience.



DELIVERY POLICY

We deliver spectacles free of charge to any location within South Africa.  The package will be shipped once the lenses have been fitted by the lab and final inspection has been passed at Eye Cafe.  The estimated shipping time is 2 days for major city centres and 3-4 days for more remote areas.  EyeCafe will provide you with a tracking number to track your parcel online for your convenience.